FAQs

Here you'll find answers to common questions our clients ask. Start by selecting one of the links below. If you don’t see what you need – call or contact us online.

  1. Artwork Submission Form
  2. CLI Resale form
  3. 2013 Credit Application
  4. At what resolution should I save my photos and graphics?
  5. Can you scan and save my files to a CD?
  6. Can you send samples for testing?
  7. How do I go about getting an estimate from you?
  8. How long does it take for you to complete my order?
  9. Is white considered a printing color?
  10. Tips on how to save your design files
  11. What do your Customers think of you?
  12. What file format should I use when submitting my electronic document for printing?
  13. What is a "proof"?
  14. What is the Pantone Matching System?
  15. What kind of work does our company do?
  16. Why do the printed colors look different from the colors on my screen?
  1. Use this file as a tool for submitting your artwork.

  2. Download this if you would like to establish credit with Creative Labels Inc.

  3. At what resolution should I save my photos and graphics?

    Resolution should be set to 300 dpi.

    Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixilated and blocky when printed.

    Also note that you should save all photos in CMYK mode, not RGB mode when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.

  4. Can you scan and save my files to a CD?

    Yes. We can scan drawings and save electronic versions or copy files to a
    CD.

  5. Can you send samples for testing?

    Yes. With many projects, we have samples available for testing.

  6. Well, since you are here, we would suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote is to give us a call and talk with one of our customer service representatives.

  7. How long does it take for you to complete my order?

    Standard Lead time is from Proof Approval
    Custom printed 8 working days*
    Blank labels or tags 5 working days*
    Proof Availability within 2 working days**
    * Our Standard lead time is based on stock availability and in some cases, the length of the press run.
    **Multiple copies and complex files may add time to the Proofing Process

    Repeat Jobs - ship within 8 working days
    See our JIT Inventory Program under Services for Immediate Availability

    RUSH, URGENT, and CRISIS DELIVERIES must be approved by Production prior to acceptance.

  8. Is white considered a printing color?

    Not typically. Because white is the default color of paper, it is simply recognized as the absence of any ink. However, when using colored paper, white ink may be used if any text or graphic requires it.

  9. Tips on how to save your design files

    Make them print ready and acceptable for us to print.

    COREL DRAW:
    Saving your Corel Draw file as an Adobe Illustrator EPS
    • Embed all Images
    • Convert all your text/copy to outline fonts
    • Export as Illustrator EPS

    FREEHAND:
    • Embed all Images
    • Convert all your text/copy to paths
    • Export as Illustrator EPS or PDF

    PAGEMAKER:
    Saving your PageMaker file as an EPS
    • Embed all Images
    • Convert all your text/copy to outline fonts
    • Export your file as an EPS using the below settings:
    Postscript Level 2
    CMYK Mode
    TIFF format and
    Binary

    PUBLISHER:
    You will need to have the full version of Adobe Acrobat PDF. If you don’t please download and use our Adobe Job Ready Program. If you do have the full version of Adobe Acrobat PDF please follow the steps below.
    Under File, Print, select Adobe PDF writer
    Under Properties select Press Quality and Save your PDF

  10. Read what our customers have to say about us.

  11. What file format should I use when submitting my electronic document for printing?

    PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources.

  12. What is a "proof"?

    A proof is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements. Typically, we will produce a proof which will be sent to you online or printed on paper which can mailed or faxed to you.
    Even if a completed art file is sent to us, it will be proofed back to you for confirmation that the file was received correctly. If you feel this is not necessary, you can include a hard copy, faxed or sent as a PDF, and instruct us that no proof is required.

    On multiple color jobs, we can produce a color proof on our color output device to show how the different colors will appear. Colors may not be exact in this proofing system.

    Four color process proofs require match prints or the equivalent to verify how the copy will print on press. These proofs must be returned with a sign off to be press side for production.

  13. What is the Pantone Matching System?

    The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.

  14. What kind of work does our company do?

    Please refer to our Products & Services. From one-color to full-color printing, our company has the capability to meet your needs. From short run to long run, we can offer a solution that will be just right for you.

  15. Why do the printed colors look different from the colors on my screen?

    In short, printers and monitors produce colors in different ways.

    Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.

    When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.