Have you ever had a question and either didn't know where to find the answer or were too afraid to ask? If so, you've come to the right place.
As the name would suggest, this section is a compilation of answers to the questions our clients commonly ask. Here you'll find answers to common questions our clients ask. Just start by following one of the links below.
- Artwork Submission Form
- What do your Customers think of you?
- What kind of work does our company do?
- How long does it take for you to complete my order?
- What is a "proof"?
- Why do I need to look at a proof if I've already given you everything I need to have done?
- Do I still need to approve a proof if I bring my work in on disk?
- How do I go about getting an estimate from you?
- I got an estimate from you on the design of my project and showed the design charges as a range. Why can't you tell me exactly how much it will be ahead of time?
- Artwork Submission FormUse this file as a tool for submitting your artwork.
- What do your Customers think of you?Read what our customers have to say about us.
- What kind of work does our company do?
Please refer to our Products & Services. From one-color to full-color printing, our company has the capability to meet your needs. From short run to long run, we can offer a solution that will be just right for you.
- How long does it take for you to complete my order?
Standard Lead time is from Proof Approval
Custom printed 8 working days*
Blank labels or tags 5 working days*
Proof Availability within 2 working days**
* Our Standard lead time is based on stock availability and in some cases, the length of the press run.
**Multiple copies and complex files may add time to the Proofing Process
Repeat Jobs - ship within 8 working days
See our JIT Inventory Program under Services for Immediate Availability
RUSH, URGENT, and CRISIS DELIVERIES must be approved by Production prior to acceptance.
- What is a "proof"?
A proof is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements. Typically, we will produce a proof which will be sent to you online or printed on paper which can mailed or faxed to you.
Even if a completed art file is sent to us, it will be proofed back to you for confirmation that the file was received correctly. If you feel this is not necessary, you can include a hard copy, faxed or sent as a PDF, and instruct us that no proof is required.
On multiple color jobs, we can produce a color proof on our color output device to show how the different colors will appear. Colors may not be exact in this proofing system.
Four color process proofs require match prints or the equivalent to verify how the copy will print on press. These proofs must be returned with a sign off to be press side for production.
- Why do I need to look at a proof if I've already given you everything I need to have done?
We employ human beings to produce your work and, last time we checked, humans are not perfect. Your approval on the final proof is assurance that you have looked over every aspect of our work and approve it as accurate. It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered.
- Do I still need to approve a proof if I bring my work in on disk?
Yes, to verify that there are no changes to type fonts, etc. A hard copy printout should accompany your file so we can verify if the copy is complete and accurate before forwarding it to you for a final approval. You may waive this process if you furnish us a hardcopy and no changes are made, but you accept responsibility for the content in this case.
- How do I go about getting an estimate from you?
Well, since you are here, we would suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote, give us a call and talk with one of our customer service representatives.
- I got an estimate from you on the design of my project and showed the design charges as a range. Why can't you tell me exactly how much it will be ahead of time?
Cost is difficult to predict, especially before you have submitted the artwork you have. The file may or may not be usable, fonts may not be included or available, or especially with design, multiple changes and adjustments and proofs may be required.
